Apr 10, 2009
Addressing client concerns about VDP
0 commentsMany large clients have discovered the value in VDP, but printers often have trouble marketing this service to smaller businesses. However, by learning how to overturn some of the most common objections, they may be able to convince their clients that VDP is for them. GATFWorld magazine lists a few common client concerns, and some suggestions for reassuring them.
What is the benefit of using VDP?
The point here is to make clear how VDP increases the relevance and marketing appeal of a document by personalizing text, graphics, numbers and images. Many studies show high response rates for this type of a marketing campaign.
Our company is not big enough to use VDP.
The size of a company is irrelevant. The real issue is about revisiting a client’s current marketing approach, and measuring their success rate. Is it productive? Is it getting a high ROI?
Our company doesn’t have an accurate or complete customer database.
Whatever the state of a client’s database, they do have some data, even if it’s just names and addresses. It’s important for a printer to show a potential client how VDP can help to build this database. This is a perfect opportunity for them to improve the accuracy of their data, whatever its initial state.
VDP costs more than traditional printing.
This is simple, just think about the total ROI. A client knows their audience, and a printer can help them think about the applications that would work for VDP. It’s important to keep in mind that not all the materials work perfectly with VDP, however.
What about security issues with the data?
Printers should know how their organization handles these issues off the top of their head. If not, the client has reason to be skeptical, and the printer risks more than just looking bad, they may be open to litigation should the worst happen.
Ok, what are we waiting for, let’s start right now.
It is important that both printers and their clients keep their focus on their benchmarks. Know your audience; take some time to figure out weather VDP works for your purpose.
Do you have any doubts or questions about VDP? Post a comment or question here!

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